RETURN & SHIPPING

Return & Shipping Policy

🚚 Shipping Information

We provide fast and reliable shipping across India for all CAFE-X products.

• Processing Time: 1-2 business days
• Delivery Time: 3-7 business days within India
• Free Shipping: On orders above ₹999
• Express Delivery: Available in major cities (Delhi, Mumbai, Bangalore, Chennai, Kolkata)
• Cash on Delivery: Available for orders below ₹2000

📦 Return Policy

Your satisfaction is our priority. We offer hassle-free returns to ensure you're completely happy with your purchase.

• Return Window: 30 days from delivery date
• Condition: Items must be unused, unwashed, with original tags and packaging
• Return Process: Contact us at support@cafex.co.in or call our helpline
• Return Shipping: Free return pickup for defective items
• Refund Timeline: 5-7 business days after we receive and inspect your return

🔄 Exchange Policy

Need a different size or color? We make exchanges simple.

• Exchange Window: 15 days from delivery
• Same Product: Size and color exchanges for the same item
• Exchange Shipping: Customer pays for exchange shipping

❌ Non-Returnable Items

• Intimate apparel and undergarments
• Items damaged by misuse
• Products without original packaging

📞 Contact Us

For any shipping or return queries:

• Email: support@cafex.co.in
• Response Time: Within 24 hours
• Business Hours: Monday to Saturday, 10 AM - 6 PM IST

Last updated: August 2025