RETURN & SHIPPING
Return & Shipping Policy
🚚 Shipping Information
We provide fast and reliable shipping across India for all CAFE-X products.
- Processing Time: 1-2 business days
- Delivery Time: 3-5 business days within India
- Free Shipping: On orders above ₹4999
- Cash on Delivery: No cash on Delivery is available at the moment
📦 Return Policy
Your satisfaction is our priority. We offer hassle-free returns to ensure you're completely happy with your purchase.
- Return Window: 07 days from delivery date
- Condition: Items must be unused, unwashed, with original tags and packaging
- Return Process: Contact us at support@cafex.co.in or call our helpline
- Return Shipping: Free return pickup for defective items
- Refund Timeline: 5-7 business days after we receive and inspect your return
🔄 Exchange Policy
Need a different size or color? We make exchanges simple.
- Exchange Window: 07 days from delivery
- Same Product: Size and color exchanges for the same item
- Exchange Shipping: Customer pays for exchange shipping
❌ Non-Returnable Items
- Intimate apparel and undergarments
- Items damaged by misuse
- Products without original packaging
📞 Contact Us
For any shipping or return queries:
- Email: support@cafex.co.in
- Response Time: Within 24 hours
- Business Hours: Monday to Saturday, 10 AM - 6 PM IST
Last updated: August 2025
Hassle-Free Returns & Shipping
Your satisfaction is our priority. Return with confidence, shop with peace of mind.
Free Returns
Return any item within 30 days for a full refund. No questions asked, no return fees. Your happiness is guaranteed.
Extended Return Window
Take your time to decide. You have a full 30 days from delivery to return items that don't meet your expectations.
Simple Process
Easy online returns with prepaid shipping labels. Print, pack, and drop off at any authorized location.
Important Notice
Please note: Sale items, clearance products, and final sale merchandise cannot be returned or exchanged. All other items are eligible for our generous return policy.
How to Return Your Items
Initiate Your Return
Contact our customer service team or use our online return portal. Provide your order number and reason for return.
Pack Your Items
Carefully package your items in their original condition. Include all tags, accessories, and original packaging when possible.
Ship & Track
Use the prepaid return label we provide. Drop off at any authorized shipping location and track your return online.