RETURN & SHIPPING

SHIPPING POLICY

At CAFE-X, we are committed to delivering your orders safely and efficiently through our trusted logistics partnerships.

Our Delivery Partner 

We have partnered with Delhivery Direct, one of India's leading logistics providers, to ensure reliable and cost-effective delivery of your orders. This partnership allows us to offer you:

  • Efficient delivery options across India
  • Real-time tracking of your orders
  • Secure handling of your products
  • Competitive shipping rates
  • Flat RS 50 applicable on all order shipped in India

Delivery Process Once your order is confirmed and processed, it will be handed over to our third-party logistics partner, Delhivery Direct, who will ensure safe delivery to your specified address. You will receive tracking information to monitor your shipment's progress.

Our Commitment We work closely with Delhivery Direct to maintain high standards of service delivery while keeping costs minimal for our customers. Our logistics partnership is designed to provide you with the best possible delivery experience.

Delivery Times Delivery times may vary based on your location and product availability. You will be notified of expected delivery dates when you place your order.

📦 Return Policy

Your satisfaction is our priority. We offer hassle-free returns to ensure you're completely happy with your purchase.

  • Return Window: 07 days from delivery date
  • Condition: Items must be unused, unwashed, with original tags and packaging
  • Return Process: Contact us at support@cafex.co.in or call our helpline
  • Return Shipping: Free return pickup for defective items
  • Refund Timeline: 5-7 business days after we receive and inspect your return

🔄 Exchange Policy

Need a different size or color? We make exchanges simple.

  • Exchange Window: 07 days from delivery
  • Same Product: Size and color exchanges for the same item

❌ Non-Returnable Items

  • Intimate apparel and undergarments
  • Items damaged by misuse
  • Products without original packaging

Contact Us For any shipping-related queries or concerns, please contact us and we will coordinate with our delivery partners to resolve any issues promptly